Implementation Specialist

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Clockwork implementation team is responsible for working directly with clients across North America to implement the Clockwork software. The primary responsibilities are to Collect deliverables, Install Clockwork Software, Configure the system to match the client needs and provide training.

Duties and Responsibilities:

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• Conduct discovery meeting and perform information gathering and collect requirements.

• Establish a full-cycle software implementation plan.

• Manage application delivery and presentations during the implementation process.

• Liaise with cross-functional project teams both internal and external.

• Install and configure the application to satisfy client business processes according to the outcome of the discovery phase.

• Conduct weekly meetings and provide status and process update on the project.

• Track all errors and requests encountered during the implementation phase and report to the product development and management team.

• Work closely with clients to prepare a training plan for various functional groups.

• Conduct on-site or web-based application training.

• Review and assist with the creation of training materials and participate in the product and process improvement sessions.

• Ability to manage multiple implementations under tight time constraints and build effective relationships with clients.

• Participate in regression testing of our software products.

• Assist in support tickets, when needed.

 

Required Knowledge, Skills, and Abilities:

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• A diploma or degree in a related field is required.

• Excellent problem-solving skills.

• Excellent communication skills in verbal, listening, and writing.

• Excellent organizational skills.

• Ability to work with changing team dynamics.

• Adaptable attitude, sense of urgency, and commitment to providing excellent service.

• Ability to work independently in a fast-paced environment.

• Project management experience.

• Experience in windows servers and the latest operating systems.

• Basic knowledge of SQL databases.

 

Compensation: Industry standards

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Please send your cover letter and resume to careers@clockworks.ca

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