FAQ and Integration
Helvetica Light is an easy-to-read font, with tall and narrow letters, that works well on almost every site.
We strive for transparency and honesty in all of our customer relationships, and we seek to provide that through our FAQ section. We know how often questions can come up in this industry, and we’re ready to answer all of them. If there’s something we missed please reach out and one of our team members will be happy to help.
How is ClockWork different?
Clockwork is currently the only application provider that is providing either an on-premise or hosted solution to Student Service departments. We are committed to supporting both systems for the long-term because we believe that even though Hosted solutions are becoming the new standard, it is important to provide a choice and the flexibility to move between them. For clients who are considering a move from an on-premise to a hosted solution, we are committed to providing a smooth transition. If you have any questions please do not hesitate to reach out to us.
Is ClockWork Secure?
ClockWork can be installed on your schools’ servers which makes it as secure as your school security system. Clockwork can also be hosted, we store your data with Microsoft Azure which provides tried and tested expert security systems. Additionally, access to ClockWork can be limited to some users by using its advanced permission systems.
What is Data Sync?
Data Sync allows you to sync data between ClockWork and your registrar's student information system. This enables you to add student information and courses into ClockWork by simply typing in a student number. Along with syncing while first adding a student into ClockWork, the data sync also runs nightly, keeping all active students in sync.
Can staff use ClockWork from home?
Yes, users can access ClockWork remotely via Virtual Private Network (VPN) with the on-premise solution. With the hosted ClockWork no VPN is required to login into the application. This widely used protocol for accessing servers remotely is secure and simple to use.
How does the Data Sync integration work?
The ClockWork Data Sync module allows automatic accessing of student data from an external system. The module can be configured to connect to a variety of data sources and retrieve data. When a student first comes to your department, ClockWork will pull in their data from the existing system. Each night sync runs that will update any information that has changed in the external system for all active students in ClockWork. Currently, the data sync is a one-way operation; ClockWork will not attempt to change data in the external system. All data fields that are being pulled into ClockWork will become read-only fields in ClockWork since the nightly sync will always revert the data back to what is in the external system. Example: Student name, phone, address, email, emergency contact, academic information, registered courses, etc.
Some popular Student Information Systems that ClockWork has seamlessly integrated with Include Banner, Peoplesoft, and Colleague. ClockWork can also sync with any homegrown system that is able to create stored procedures or CSV files.
ClockWork can seamlessly import your current and historical records from almost any source. Whether it’s your case notes, student data, accommodations, or disabilities, the Data Migration feature will import all your records making them dynamic and giving you the ability to run reports in conjunction with ClockWork’s own data.
Your data migration source can be an Access database, Filemaker, Access-a-file, or even your own custom database in a standard CSV format.
ClockWork can integrate into your existing web authentication systems. This enables students to continue using their existing usernames and passwords to log into ClockWork. ClockWork can integrate with LDAP, Shibboleth, CAS, Web Services, ADFS, Active Directory, and other custom systems in a valid format.
ClockWork features two-way sync for Outlook 365, Exchange Server, and Google Calendars. All appointments scheduled in Outlook/Google will import into ClockWork and vice-versa on a continuous basis. Users have the option to set appointments as private to limit the information that is sent to Outlook/Google.